What Is the Difference Between Salesforce and ServiceNow?

Introduction

Both Salesforce and ServiceNow are two remarkable tools that offer tons of benefits to users. But what are the differences between both of these phenomenal tools/platforms? So, to find the answer to this question today we are going to learn about both Salesforce and ServiceNow in detail.

Here is everything that you need to know about both of these remarkable platforms.

What Is ServiceNow?

It is a robust PaaS service that you can use to improve your company’s operational efficiency. Besides this, it also empowers a company to easily automate/streamline its routine tasks. The aim of the ITSM tool is mainly to help a company improve & streamline its routine tasks. However, you can also use the ITSM tool to connect with your customers/nurture your leads. So, do consider using this marvellous PaaS service/application if you want to improve/streamline your routine tasks. To learn about this fabulous PaaS service/application in more detail feel free to join our ServiceNow Online Training. Following are some of the key features of this remarkable PaaS application/service:

• By using the PaaS service you can easily track your assets.
• With the help of this robust ITSM tool, you can easily do real-time analysis of your processes.
• You can customize this amazing ITSM tool as per your requirements and needs.
• You can use it for connecting with your customers and nurturing your leads.

What Is Salesforce?

It is a remarkable cloud-based customer relationship management software. Using the platform you can easily fulfil all the needs and requirements of your business. Moreover, you can also configure the customer relationship management platform as per your business requirements. Amazing, right? The main aim of the platform is to assist a business in performing all its operations more efficiently. For instance, you can take the help of the platform for managing different operations such as Sales, customer service, marketing, etc. Apart from this, the tool also provides real-time reports to organizations to help them optimize their business processes/operations. Following are some of the key features of this marvellous CRM platform:

• By using it you can easily identify and manage business opportunities.
• It empowers its users to create automation for automating business processes.
• You can integrate the platform with all major email tracking software.
• The platform provides real-time reports to organizations to help them optimize their business processes/operations.

ServiceNow vs Salesforce

There are a large number of differences between ServiceNow and Salesforce. For instance, the Salesforce CRM platform comes with an uptime of 99.9%. On the other hand, the PaaS service comes with an uptime of 99.8%. In other words, there are tons of differences between both platforms. Following are some of the major differences between both platforms:

• The Salesforce CRM platform comes with an uptime of 99.9%. On the other hand, the PaaS service comes with an uptime of 99.8%.
• You can use Salesforce to streamline all your processes. However, you can use ServiceNow for only improving/optimizing your IT service management processes and customer support operations.
• Salesforce supports all the major email tracking software/platforms in the market. However, you cannot directly use email tracking software with ServiceNow.
• Salesforce is a SaaS service. On the other hand, the latter is a PaaS service. To learn about the pros and cons of using ServiceNow in detail feel free to join our ServiceNow Training in Noida.

Conclusion

There are a lot of differences between Salesforce and ServiceNow. For instance, Salesforce is a SaaS service. On the other hand, the latter is a PaaS service. Besides this, you can use Salesforce to streamline all your processes. However, you can use ServiceNow for only improving/optimizing your IT service management processes and customer support operations. In short, there are numerous differences between both tools/platforms and they also fulfil different needs of an organization.

Lakshya

I am Lakshya Verma, a man of diverse interests and talents. By day, I dedicate myself to the field of pharmacy, working tirelessly to improve the well-being of others. However, once my workday comes to an end, you will find me embracing the freedom of the open road on my motorcycle, relishing in the invigorating sensation of the wind rushing through my hair. I have a deep passion for embarking on thrilling adventures, and I have been fortunate enough to explore numerous corners of the globe. Through my travel blog, I take pleasure in sharing my experiences and stories with a wider audience. Furthermore, my love for writing has led me to establish KanilPRwire, an SEO agency that assists brands in expanding their online presence. Whether I am developing life-saving medications or crafting captivating blog posts, I approach each endeavor with unwavering enthusiasm and determination. As a versatile and multi-talented individual, I am living proof that one can merge multiple careers into an extraordinary and fulfilling life.