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Legal

Refunds & cancellations.

When you get your money or credit back, in plain words.

Last updated November 2026

01Prepaid credits

  • Credits do not expire. You can use them at any time while your account is open.
  • When you submit a story, one credit is held. It is used only when the story is published.
  • If our editors decline a story, the held credit goes back to your balance automatically. You can edit the story and submit it again.
  • A credit used for a story that has been published is not refunded.
  • Unused credits are not refunded or exchanged for cash, except when we cannot provide the service you paid for, or we close your account for no fault of yours. Then we refund the unused credits at the price you paid for them.

02Guest posts and distribution

  • A placement that has gone live is not refundable.
  • If a confirmed placement cannot be delivered (for example, the publisher rejects it), we offer an equal or better replacement. If no suitable replacement is available, we refund that part of the payment.
  • Delays and editorial changes made by publishers are not a reason for a refund.
  • Wire syndication: the sites that pick up a release are decided by the network and change every time. A different list of sites is not a reason for a refund.
  • Content removed because it breaks our content rules is not refunded.

03Cancelling an order

  • An order can be cancelled free of charge before payment.
  • A story that is still waiting for review can be taken back to draft from your dashboard (
  • A story submitted with credits can be withdrawn while it is still waiting for review; the held credit goes back to your balance.
    • ldquo;Take back to draft
  • A story submitted with credits can be withdrawn while it is still waiting for review; the held credit goes back to your balance.
    • rdquo;); the held credit goes back to your balance.
  • Once a story or placement is published, it cannot be cancelled.

04How to ask for a refund

Write to info@kanilprwire.com or open a support ticket in your dashboard, with your order or invoice number and the reason. We reply within 7 working days.

05How refunds are paid

  • Refunds go back to the method you paid with: PayPal or Payoneer to the same account, UPI, NEFT or IMPS to the same bank account.
  • We send an approved refund within 7 working days. Your bank or payment provider may take a few more days to show it.
  • Fees charged by PayPal, Payoneer or banks for currency conversion or transfers are not refunded by us.

06Questions

Email
info@kanilprwire.com
WhatsApp (chat only)
+91-9759615049

This policy is part of our Terms & Conditions.